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Privacy Policy

Last Updated: January 14, 2026

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1. Introduction

Welcome to The Sleep. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thesleepspa.com, book an appointment, or interact with our advertisements on platforms including Meta (Facebook/Instagram) and LinkedIn.

By accessing our website or submitting your information through our forms, you consent to the data practices described in this policy.

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2. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

A. Information You Provide Directly

  • Contact Information: Name, email address, phone number, and mailing address.

  • Appointment Details: Preferred store location (e.g., Los Angeles, New York, London), appointment dates, and specific sleep preferences or health concerns you choose to share with us.

  • Investment/Purchase Preferences: Information regarding your budget range or specific collections (e.g., Grand Vividus) to better tailor your consultation.

  • Communications: Records of your correspondence with our Sleep Experts.

B. Information Collected Automatically

  • Device and Usage Data: IP address, browser type, operating system, referring URLs, and pages visited on our site.

  • Cookies and Tracking Technologies: We use cookies, pixels (including the Meta Pixel and LinkedIn Insight Tag), and similar technologies to track activity on our site and hold certain information. This helps us analyze traffic and deliver relevant advertising.

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3. How We Use Your Information

We use the information we collect for the following business purposes:

  • Service Delivery: To schedule and manage your private showroom appointments and bed tests.

  • Customer Support: To respond to your inquiries and provide "White Glove" service.

  • Personalization: To tailor your experience and recommend specific sleep systems based on your needs.

  • Marketing: To send you newsletters, exclusive invitations, and promotional materials (you may opt-out at any time).

  • Ad Performance: To measure the effectiveness of our advertising campaigns on platforms like Meta and LinkedIn.

  • Compliance: To comply with applicable legal obligations.

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4. Sharing Your Information

We value your privacy and do not sell your personal information to third parties. We may share your data in the following limited circumstances:

  • Legal Requirements: If required to do so by law or in the good-faith belief that such action is necessary to comply with legal processes or protect the rights and safety of The Sleep Spa, our customers, or the public.

  • Business Transfers: In connection with a merger, sale of company assets, or acquisition of all or a portion of our business.

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5. Your Rights and Choices

Opt-Out of Marketing

You may opt-out of receiving promotional emails from us by following the "unsubscribe" link in those emails or by contacting us directly.

Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that this could affect the availability and functionality of our website.

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6. Region-Specific Rights

For Residents of California (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information:

  • Right to Know: You may request details about the categories of personal information we have collected about you.

  • Right to Delete: You may request that we delete your personal information.

  • Right to Correct: You may request that we correct inaccurate personal information.

  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us using the information in Section 8.

For Residents of the UK and EEA (GDPR)

If you are located in the United Kingdom or the European Economic Area, you have the following rights:

  • Legal Basis: We process your data based on your consent (e.g., booking forms), the necessity to perform a contract, or our legitimate business interests.

  • Rights: You have the right to access, rectify, erase, restrict processing, and object to the processing of your personal data.

  • International Transfers: As we operate in the United States, your data may be transferred to and processed in the US. We take appropriate measures to ensure your data is treated securely.

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7. Data Security

We implement reasonable administrative, technical, and physical security measures to help protect your personal information. However, no data transmission over the Internet or wireless network can be guaranteed to be 100% secure.

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8. Contact Us

If you have questions or comments about this policy, or if you would like to exercise your privacy rights, please contact us at:

The Sleep Spa

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